SC500XL

     

Contact

     To contact our Customer Service Team, simply send us a message by clicking on ‘Contact seller’ ,we will be very happy to assist.      
     To provide the handy service to you,We have got showrooms as below:
     Melbourne：56 Candlebark Qdrt, ROWVILLE VIC 3178
 

Postage and Dispatch

Items are generally dispatched within 1-2 business days after payment is cleared however please allow approximately 7- 10 business days for it to arrive. Buyers will be able to trace the delivery online with a unique tracking number.
Buyers have the full responsibility to provide us with the correct delivery address and mobile phone number on the checkout page before payment. Courier providers (not Australia Post) sometimes contact the buyer prior to the delivery day.
Any changes to address after checkout will not be considered as valid.
BIG8 is not liable for any delay, losses and/or damage of items due to changes of delivery address after checkout, or mistakes made by buyers. This also includes failure to provide an answered phone number which is essential to facilitate delivery of bulky freight. Please be aware that P.O Boxes cannot receive items above 25kg or longer than 1 metre. We highly recommend that you change your delivery address to a workplace for items that are large and bulky prior to purchase.
Where goods are sent through Australia Post, the buyer may receive a card in their letterbox indicating their item is available for pickup from their local post office.
Re-delivery fee will be charged to buyers for items that are undeliverable and/or returned to BIG8 due to incorrect delivery address or unsuccessful delivery. Items will only be delivered during normal business hours (9am to 5pm) on weekdays. Delivery is not available on weekends, public holidays or after business hours.
We cannot guarantee door to door delivery for every customer. Buyers in remote areas such as farms, islands, mining camps, small towns, or out-of-towners, etc may need to collect from their nearest freight depot.
   

Warranty

Our store warrants this product and parts against defects in material for a period of (1) one year from the date of original purchase.
Warranty does not cover service or replacements made necessary by any external cause including without limitation, rust, corrosion, lightning, fire, theft, acts of nature, negligence, misuse, abuse, alteration, installation, delivery, unauthorized repairs, power failure or shortage.
During this period, we will repair or replace a defective product or part with a new or refurbished item.
The user is responsible for all transportation and insurance charges for the product to the our facility.
BIG8 may not accept the warranty claim in cases where the buyer has contributed to the failure, or been misleading in their description of their issues. Where freight costs were incurred by BIG8 to return your item for inspection, reimbursement to BIG8 may be required prior to releasing the goods. The item is also to be returned to the buyer at the buyer’s expense. Freight cost not to exceed original freight cost. Where item was purchased with free postage, freight costs are to be set at 20% of the item cost. Payment to be made to BIG8 within 14 days of being notified of warranty rejection. Storage fees to apply beyond 7 days at 5% of the original product cost until the credit expires..
Where money is owed to BIG8 for repairs and/or postage, BIG8 is entitled to hold onto the item until payment is made.
**Ensure you read the Returning Items info below prior to returning any product**
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
RETURNING ITEMS
If for any of the above reasons you are required to return an item, the following steps need to be followed:
Send a message stating your order number, the item/s you wish to return, and the reason for the return
Our Customer Service Department will review your email and, if applicable, issue you a Return Authorisation number which must be included on the address label. All other relevant information will be sent to you at this time.
BIG8 will not accept the return of any item/s without an Return Authorisation number attached.
You are responsible to ensure the product is packaged securely to prevent any damage during the return of the item. Failure to do so may result in the withholding of any refund amount and/or our ability to provide further service.
To enable BIG8 to continue offering the very best price, freight arrangements vary depending upon the time that has expired since purchase.
1. Within 60 days of the customer receiving the item, BIG8 may provide details allowing return of the item at no cost to the customer (where freight costs apply). Where the item was collected from our showroom or warehouse, the buyer is responsible to return the item at their expense.
2. 61-365 days after receiving the item, customer to return item at own expense. AGR Machinery may provide a quote to use their courier service. BIG8 will not accept responsibility for any item lost in transit if an alternate courier service is used.
3. 365 days+ after receiving the item. BIG8 may be able to offer servicing of item at customer expense. Once an Return Authorisation number has been issued be sure to send your item back within 3 days of receiving return details.

30 Days Return

Products may be returned for refund or replacement within 30 days of the purchase date. Returned merchandise must be unused, in original packaging and include all accessories.
Shipping costs are non-refundable. If the item was sent with free postage, a 20% postage fee will also be deducted from the refund amount.
If the item has sustained damage in transit, or does not return as noted above, a revised refund amount may be required.